1. How do I place an order?
    You can browse our products by visiting our online store. Select the products you want to purchase, click “Add to Cart,” and follow the prompts to complete the checkout process.
  2. Can I modify or cancel my order?
    Once an order is confirmed, we will process it as quickly as possible. If you need to modify or cancel your order, please contact us as soon as possible if your order has not yet shipped. We will do our best to accommodate your request, but we cannot guarantee success.
  3. What is your shipping policy?
    We offer a variety of shipping options, depending on your location. Orders are typically processed within 48 hours of payment confirmation. Please select the appropriate shipping method and review the estimated delivery time at checkout.
  4. Can I return an item?
    Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, please ensure the item is unused and in its original packaging and contact us as soon as possible for return instructions.
  5. How do I handle product warranties?
    Some of our products come with a warranty. Please review the product page or contact our customer service team for the specific warranty terms.
  6. How do I check the status of my order?
    You can find order tracking information in the confirmation email you received after placing an order. You can also check your order status by logging into your account.
  7. Do you ship internationally?
    Yes, we do. Please select the international shipping option during the checkout process and be aware of any additional shipping costs and delivery times.
  8. What should I do if I encounter a problem with my product?
    If you experience any problems with our tents or sleeping bags, please contact our customer support team immediately. We will do our best to help resolve any product-related issues.
  9. Do you guarantee product quality?
    We are confident in the quality of our products, and all of them undergo rigorous inspections before leaving our factory. If you encounter any quality issues, please contact us immediately and we will provide assistance and solutions.

If you have any further questions, please feel free to contact us through our contact information. Thank you for choosing Campskies LLC, and we look forward to providing you with quality products and services!